Principles from ‘How to Win Friends and Influence People’ – Dale Carnegie’s Golden Book

Leadership is influence.

- John C. Maxwell

Six Ways to Make People Like You

1. Become genuinely interested in other people.

2. Smile.

3. Remember that a man's Name is to him the sweetest and most important sound in any language.

4. Be a good listener. Encourage others to talk about themselves.

5. Talk in the terms of the other man's interest.

6. Make the other person feel important and do it sincerely.

Twelve Ways to Win People to Your Way of Thinking

1. Avoid arguments.

2. Show respect for the other person's opinions. Never tell someone they are wrong.

3. If you're wrong, admit it quickly and emphatically.

4. Begin in a friendly way.

5. Start with questions the other person will answer yes to.

6. Let the other person do the talking.

7. Let the other person feel the idea is his/hers.

8. Try honestly to see things from the other person's point of view.

9. Sympathize with the other person.

10. Appeal to noble motives.

11. Dramatize your ideas.

12. Throw down a challenge.

Be a Leader: How to Change People Without Giving Offense or Arousing Resentment

1. Begin with praise and honest appreciation.

2. Call attention to other people's mistakes indirectly.

3. Talk about your own mistakes first.

4. Ask questions instead of directly giving orders.

5. Let the other person save face.

6. Praise every improvement.

7. Give them a fine reputation to live up to.

8. Encourage them by making their faults seem easy to correct.

9. Make the other person happy about doing what you suggest.

We firmly believe that how people live, how they think,

and how they act and react to life’s situations

can be positively influenced.

Byron & Catherine Pulsifer